Customer-Focused Automotive Service Advisor | 401(k) & Paid Vacation

Gillman Automotive Group; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Employee discounts

Paid vacation

Drug Free work environment

EOE

Job summary

Gillman Subaru Southwest in Houston, TX is seeking an experienced Automotive Service Advisor who greets guests, schedules appointments and serves as the liaison between customers and service technicians. You will translate repair needs, provide accurate estimates, and uphold dealership standards.

This role emphasizes upselling services with integrity, following up on repairs, and keeping customers informed of progress while maintaining CSI scores.

Qualifications

• Must be eligible to work in the US.
• Must pass pre-employment screening including MVR, drug test, and background check.
• UCS experience is a plus.
• Subaru experience is a plus.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Skills

Customer service

Greet customers

Appointment scheduling

Upselling services

Estimate communication

Problem resolution

Job description

Gillman Subaru Southwest in Houston, TX is seeking an experienced Automotive Service Advisor who greets guests, schedules appointments and serves as the liaison between customers and service technicians. You will translate repair needs, provide accurate estimates, and uphold dealership standards.

This role emphasizes upselling services with integrity, following up on repairs, and keeping customers informed of progress while maintaining CSI scores.