Experienced Service Advisor

Team Gillman; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health Benefits

401k Match

Employee Discounts

Drug Free Workplace

EO Employer

Job summary

Team Gillman in Houston is seeking a Service Advisor to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will translate repairs, present estimates, and upsell services with integrity to ensure customer satisfaction.

The role requires fluency in English and Spanish, a commitment to excellent customer service, and adherence to dealership policies. Join a long-standing family-owned group with a history dating back to 1938.

Qualifications

• Fluent in both English and Spanish.
• Greet customers and communicate repairs to technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services with low pressure and integrity.
• Provide accurate repair and maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on repairs and keep customers informed.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores per dealership standards.

Skills

Bilingual English-Spanish

Customer service

Communication

Job description

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• Must be fluent in Spanish and English

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Full health benefits (medical, dental, vision, life)
• 401k Retirement savings plan with company match
• Employee discounts
• Drug Free Work Environment
• Equal Opportunity Employer

About Our Dealership

Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston & Rosenberg representing Acura, Honda, Subaru, Volkswagen and Mazda. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.