Automotive Service Advisor

Group 1 Automotive, Inc.; Royse City (TX); On-site; USD 40,000 - 62,000; Full time

Job summary

Group 1 Ford of Rockwall is seeking a Service Advisor to be the primary contact between customers and the service department. You will identify service needs, coordinate with technicians, and maintain clear communication throughout the service process.

The role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Apply to join a team focused on an exceptional customer experience.

Qualifications

• High school diploma or equivalent; automotive training preferred.
• Prior experience as a Service Advisor or in a customer-facing role is preferred.
• Strong communication, interpersonal skills and a customer-service focus.

Responsibilities

• Greet customers and document vehicle issues.
• Prepare repair orders, estimates, and timelines.
• Coordinate with technicians and communicate status to customers.
• Upsell maintenance or repairs when appropriate.
• Maintain accurate dealership documentation and records.
• Ensure smooth vehicle pickup and delivery.
• Address and resolve customer concerns professionally.

Skills

Customer service

Communication

Multitasking

Computer systems

Education

High school diploma

Tools

Service management software

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centres across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

The Service Advisor serves as the primary point of contact between customers and the service department at Group 1 Ford of Rockwall. This role is responsible for delivering an exceptional customer experience by accurately identifying vehicle service needs, coordinating repairs with technicians, and ensuring timely and transparent communication throughout the service process. The ideal candidate combines strong customer service skills with automotive knowledge to build trust and drive customer satisfaction and loyalty.

Responsibilities

• Greet customers promptly and professionally, creating a positive first impression
• Listen to customer concerns and accurately document vehicle issues and service requests
• Recommend maintenance and repair services based on vehicle needs and manufacturer guidelines
• Prepare accurate repair orders, estimates, and timelines for service completion
• Communicate clearly with technicians regarding diagnostics and repairs
• Keep customers informed on the status of their vehicle throughout the service process
• Review completed work with customers, explaining services performed and associated costs
• Upsell additional services, maintenance, or repairs when appropriate
• Ensure all documentation is complete, accurate, and compliant with dealership standards
• Coordinate vehicle pick-up and delivery while ensuring a seamless hand-off
• Address and resolve customer concerns or complaints in a timely and professional manner
• Maintain strong relationships with customers to encourage repeat business and referrals

Qualifications

• High school diploma or equivalent required; additional automotive or technical training preferred
• Previous experience as a Service Advisor, automotive service consultant, or in a customer-facing role preferred
• Basic knowledge of automotive systems and maintenance practices
• Strong communication and interpersonal skills
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency with computer systems and service management software
• Strong attention to detail and organisational skills
• Ability to deliver excellent customer service and build lasting relationships
• Valid driver’s licence with a clean driving record

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.