Automotive Service Advisor - Group 1 Ford of Rockwall

Group 1 Automotive, Inc.; Rockwall (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life & Disability

401(k) Match

Paid Time Off

Vehicle Purchase

Stock Purchase

Pinnacle Awards

Job summary

Group 1 Ford of Rockwall is seeking a customer-focused Service Advisor to join our growing team. You will be the key link between customers and the service department, ensuring an exceptional service experience while maintaining efficiency and profitability in the service lane.

The ideal candidate is professional, organized, and passionate about customer satisfaction, with the ability to clearly communicate vehicle needs and service recommendations. Ford experience is a strong plus.

Qualifications

• Proven experience in a service advisor, automotive service, or customer-facing role.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive systems and services.
• Valid driver’s license and clean driving record.
• Proficiency with computer systems and service software.
• High school diploma or equivalent required.

Responsibilities

• Greet customers promptly and courteously, creating a positive first impression
• Listen to customer concerns and accurately document service needs
• Provide clear and detailed explanations of recommended services and repairs
• Prepare repair orders and cost estimates
• Coordinate with technicians to ensure timely and accurate service completion
• Keep customers informed throughout the repair process
• Upsell additional services and maintenance when appropriate
• Ensure all documentation is accurate and compliant with dealership and manufacturer standards
• Handle customer concerns professionally and work toward resolution
• Maintain high levels of customer satisfaction and retention

Skills

Customer service

Strong communication

Multitasking

Time management

Teamwork

Technical aptitude

Education

High school diploma or equivalent

Tools

Service software

Vehicle service systems

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.

At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Ford of Rockwall is seeking a customer-focused and motivated Service Advisor to join our growing team. As a key link between our customers and service department, you will play a critical role in delivering an exceptional service experience while ensuring efficiency and profitability within the service lane.

The ideal candidate is professional, organized, and passionate about customer satisfaction, with the ability to clearly communicate vehicle needs and service recommendations. Ford experience is a strong plus.

Responsibilities

• Greet customers promptly and courteously, creating a positive first impression
• Listen to customer concerns and accurately document service needs
• Provide clear and detailed explanations of recommended services and repairs
• Prepare repair orders and cost estimates
• Coordinate with technicians to ensure timely and accurate service completion
• Keep customers informed throughout the repair process
• Upsell additional services and maintenance when appropriate
• Ensure all documentation is accurate and compliant with dealership and manufacturer standards
• Handle customer concerns professionally and work toward resolution
• Maintain high levels of customer satisfaction and retention

Qualifications

• Proven experience in a service advisor, automotive service, or customer-facing role
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Basic understanding of automotive systems and services
• Valid driver’s license and clean driving record
• Proficiency with computer systems and service software
• High school diploma or equivalent required

Compenstion & Beneifts

• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) with Company Match
• Paid Time off
• Employee Vehicle Purchase Program
• Employee Stock Purchase Plan
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.