Customer-Focused Admin & Order/Shipping Specialist

Johns Manville Corp - Berkshire Hathaway; Lewiston (ME); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Job summary

Johns Manville, Lewiston, ME, is seeking an Administrative Support & Customer Service Specialist to act as the primary customer contact, manage orders in SAP, and coordinate shipping and administrative tasks. The role emphasizes strong organization, attention to detail, effective communication, and teamwork in a fast-paced manufacturing environment.

You will support daily operations, enter orders, track shipments, assist with quality documentation, and help maintain records.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service, administrative, or office support experience.
• Strong computer skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and direct inquiries appropriately.
• Serve as a primary customer contact for order status, freight tracking, and general product inquiries.
• Respond to customer requests professionally and in a timely manner.
• Provide freight quotations and shipping estimates to customers.
• Track shipments and communicate delivery updates as needed.
• Enter customer orders accurately into SAP.
• Review orders for completeness and accuracy.
• Coordinate with production, planning, and shipping teams to ensure customer requirements are met.
• Maintain customer records and order documentation.
• Communicate shipment information with customers and provide any needed documentation.
• Track outgoing shipments and assist with resolving delivery issues.
• Maintain shipping records and filing systems.
• Order and maintain office supplies and consumable inventory.
• Maintain organized records and files, both electronic and physical.
• Assist with data entry, reports, and other administrative functions.
• Support departmental projects and plant operations as assigned.
• Support customer quality inquiries by gathering and organizing information.
• Promote adherence to company quality standards and continuous improvement initiatives.

Skills

Customer service

Administrative experience

Microsoft Office

Communication

Organization

Multitasking

Education

High school diploma or equivalent

Tools

SAP

ERP systems

Job description

Johns Manville, Lewiston, ME, is seeking an Administrative Support & Customer Service Specialist to act as the primary customer contact, manage orders in SAP, and coordinate shipping and administrative tasks. The role emphasizes strong organization, attention to detail, effective communication, and teamwork in a fast-paced manufacturing environment.

You will support daily operations, enter orders, track shipments, assist with quality documentation, and help maintain records.