Customer Service Specialist — Operations & Repairs

Smiths Group; Salt Lake City (UT); On-site; USD 46,000 - 60,000; Full time

Job summary

John Crane, a business of Smiths Group, is seeking a Customer Service Specialist to measure how shipments align with client expectations and internal commitments. The CSS will oversee feedback ratings, proactive order tracking, issue resolution, and highlight initiatives to enhance customer experience and operational efficiency.

The role involves reporting to management on customer satisfaction, analyzing delivery performance across sites, and supporting RMA and AQR processes to improve backlogs

Qualifications

• High school diploma or equivalent is required.
• Associate's degree in Business preferred.

Responsibilities

• Report to management on customer satisfaction.
• Delivery performance by site vs due date and customer request date; summarize survey by ratings.
• Review order status to meet scheduled delivery dates and ensure customer satisfaction.

Education

High school diploma or equivalent

Associate's degree in Business (preferred)

Tools

ERP systems

Job description

John Crane, a business of Smiths Group, is seeking a Customer Service Specialist to measure how shipments align with client expectations and internal commitments. The CSS will oversee feedback ratings, proactive order tracking, issue resolution, and highlight initiatives to enhance customer experience and operational efficiency.

The role involves reporting to management on customer satisfaction, analyzing delivery performance across sites, and supporting RMA and AQR processes to improve backlogs