Administrative Support & Customer Service Specialist

Johns Manville; Lewiston (ME); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Johns Manville is seeking an Administrative Support & Customer Service Specialist in Lewiston, ME to serve as the primary contact for customers, manage orders in SAP, and assist with shipping and quality documentation. The role requires strong organizational skills, attention to detail, and effective communication.

The position supports daily operations across customer service, order management, and logistics, with a broad range of administrative responsibilities and a focus on continuous

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service, administrative, or office support experience.
• Strong computer skills including Microsoft Office applications.
• Excellent verbal and written communication skills; strong organizational skills.

Responsibilities

• Answer incoming calls and direct inquiries.
• Serve as primary customer contact for order status, freight tracking, and product inquiries.
• Enter customer orders accurately into SAP and review orders for completeness.
• Coordinate with production, planning, and shipping to meet customer requirements.
• Maintain customer records and documentation; assist with quality documentation and records.

Skills

Customer service

Verbal and written communication

Organizational skills

Attention to detail

Education

High school diploma

Tools

SAP

Microsoft Office

Job description

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive. We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Compensation

The base hourly rate for this position is $24.25. The Administrative Support & Customer Service Specialist plays a key role in supporting daily operations by serving as the primary point of contact for customers, providing administrative support, coordinating order entry and shipping activities, and assisting with quality documentation and recordkeeping. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, vendors, and internal departments.

Key Responsibilities

Customer Service

• Answer incoming phone calls and direct inquiries appropriately.
• Serve as a primary customer contact for order status, freight tracking, and general product inquiries.
• Respond to customer requests professionally and in a timely manner.
• Provide freight quotations and shipping estimates to customers.
• Track shipments and communicate delivery updates as needed.

Order Management

• Enter customer orders accurately into SAP.
• Review orders for completeness and accuracy.
• Coordinate with production, planning, and shipping teams to ensure customer requirements are met.
• Maintain customer records and order documentation.

Shipping & Logistics Support

• Communicate shipment information with customers and provide any needed documentation.
• Track outgoing shipments and assist with resolving delivery issues.
• Maintain shipping records and filing systems.

Administrative Support

• Order and maintain office supplies and consumable inventory.
• Maintain organized records and files, both electronic and physical.
• Assist with data entry, reports, and other administrative functions.
• Support departmental projects and plant operations as assigned.

Quality Support

• Support customer quality inquiries by gathering and organizing information.
• Promote adherence to company quality standards and continuous improvement initiatives.

Qualifications

Required: High school diploma or equivalent. Minimum 2 years of customer service, administrative, or office support experience. Strong computer skills, including Microsoft Office applications. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Experience with SAP or other ERP systems.
• Experience in manufacturing, logistics, shipping, or customer service environments.
• Familiarity with quality systems, documentation control, or ISO-based processes.

Key Competencies

• Customer-focused mindset
• Accuracy and attention to detail
• Professional communication
• Problem-solving skills
• Time management and organization
• Teamwork and collaboration
• Commitment to quality and continuous improvement

Benefits

• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match

Benefits Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. Make your story our story.

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities.