Customer Care & Administrative Support Specialist

Johns Manville; Lewiston (ME); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Johns Manville is seeking an Administrative Support & Customer Service Specialist in Lewiston, ME to serve as the primary contact for customers, manage orders in SAP, and assist with shipping and quality documentation. The role requires strong organizational skills, attention to detail, and effective communication.

The position supports daily operations across customer service, order management, and logistics, with a broad range of administrative responsibilities and a focus on continuous

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service, administrative, or office support experience.
• Strong computer skills including Microsoft Office applications.
• Excellent verbal and written communication skills; strong organizational skills.

Responsibilities

• Answer incoming calls and direct inquiries.
• Serve as primary customer contact for order status, freight tracking, and product inquiries.
• Enter customer orders accurately into SAP and review orders for completeness.
• Coordinate with production, planning, and shipping to meet customer requirements.
• Maintain customer records and documentation; assist with quality documentation and records.

Skills

Customer service

Verbal and written communication

Organizational skills

Attention to detail

Education

High school diploma

Tools

SAP

Microsoft Office

Job description

Johns Manville is seeking an Administrative Support & Customer Service Specialist in Lewiston, ME to serve as the primary contact for customers, manage orders in SAP, and assist with shipping and quality documentation. The role requires strong organizational skills, attention to detail, and effective communication.

The position supports daily operations across customer service, order management, and logistics, with a broad range of administrative responsibilities and a focus on continuous