Customer-First Teller & Sales Specialist

First Citizens; Sneads Ferry (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens in Sneads Ferry, NC is seeking a friendly Sales and Service Representative to handle teller transactions and respond to customer inquiries, while educating customers about bank products and services. In this role you will identify sales opportunities, refer them to the appropriate partner, and maintain accurate records.

Strong communication, adaptability, and teamwork are essential as you support branch operations and ensure a high standard of customer care.

Qualifications

• Minimum Required Education and Experience: High School Diploma or GED and years' experience in 6 months customer service.
• Preferred Area of Experience: Sales.
• Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Responsibilities

• Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
• Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Skills

Customer service

Communication

Adaptability

Teamwork

Flexibility

Agility

Financial literacy

Retail banking products

Written and verbal communication

Education

High School Diploma or GED

Job description

First Citizens in Sneads Ferry, NC is seeking a friendly Sales and Service Representative to handle teller transactions and respond to customer inquiries, while educating customers about bank products and services. In this role you will identify sales opportunities, refer them to the appropriate partner, and maintain accurate records.

Strong communication, adaptability, and teamwork are essential as you support branch operations and ensure a high standard of customer care.