People-First Teller & Sales Associate

First Citizens; Bladenboro (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to handle customer transactions and service requests in the branch. You will engage customers, explain banking products, and refer opportunities to the appropriate bank partner to support branch goals.

Ideal candidates bring strong communication, empathy, adaptability and teamwork, plus basic financial literacy to guide customers through services. A valid driver’s license and willingness to travel between offices are required.

Qualifications

• High School Diploma or GED required.
• Minimum six months of customer service experience.
• Valid driver’s license; frequent travel to other offices may be required.

Responsibilities

• Foster collaborative partnerships that deliver value for customers and colleagues; identify and refer sales opportunities.
• Process transactions and customer service requests while maintaining accuracy and compliance.
• Support branch sales efforts by educating customers about bank capabilities and referring opportunities to the right partners.

Skills

Communication

Customer service

Adaptability

Teamwork

Flexibility

Agility

Financial literacy

Retail banking products

Written and verbal communication

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to handle customer transactions and service requests in the branch. You will engage customers, explain banking products, and refer opportunities to the appropriate bank partner to support branch goals.

Ideal candidates bring strong communication, empathy, adaptability and teamwork, plus basic financial literacy to guide customers through services. A valid driver’s license and willingness to travel between offices are required.