Customer-First Teller: Elevate Banking Experience

PNC; Lexington (KY); Presencial; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) with match

Pension

Stock purchase plan

Educational assistance

Descripción de la vacante

PNC in Lexington, KY is seeking a full-time Teller to deliver a welcoming customer experience and support financial wellbeing. You will handle a variety of transactions, educate customers on digital tools, and identify opportunities to refer products and services to branch staff.

You will participate in lobby engagement, apply product knowledge to resolve issues, and ensure daily operations run smoothly while adhering to policies.

Responsabilidades

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Descripción del empleo

PNC in Lexington, KY is seeking a full-time Teller to deliver a welcoming customer experience and support financial wellbeing. You will handle a variety of transactions, educate customers on digital tools, and identify opportunities to refer products and services to branch staff.

You will participate in lobby engagement, apply product knowledge to resolve issues, and ensure daily operations run smoothly while adhering to policies.