Customer-First Store Sales & Service Leader

PGA TOUR Superstore; Minnetonka (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

PGA TOUR Superstore in Minnetonka, MN is seeking a Sales and Service Manager to lead a team of Associates, drive exceptional service, and manage departments. The role focuses on achieving sales targets, coaching staff, maintaining store standards, and delivering a customer-centric shopping experience across services, fitting rooms, and events.

Candidates should demonstrate leadership, strong communication, and experience in retail operations; the company emphasizes a family culture and community

Qualifications

• Strong communication and interpersonal skills across cross-functional teams.
• Ability to forecast needs and develop operational solutions.
• Proficient with Microsoft Office; Outlook experience required.
• Accountability for performance; ability to lead and coach.
• Business acumen with P&L awareness.
• Organizational skills and prioritization across departments.
• Leadership experience with managing a team of associates.

Responsibilities

• Create a strong culture of appreciation by recognizing performance and core values.
• Maintain a respectful, inclusive environment and ensure safety and compliance.
• Lead in-store operations, training, and loss prevention.
• Drive sales by aligning staffing with events and promotions.
• Coach Associates and conduct regular development conversations.
• Oversee inventory accuracy and store standards across departments.
• Collaborate with Store Leadership Team to meet customer needs.

Skills

Communication

Analytical

Computer

Accountability

Business Acumen

Organization

Leadership

Experience

Schedule

Working Conditions

Education

College degree or equivalent leadership experience

Tools

Microsoft Office

Job description

PGA TOUR Superstore in Minnetonka, MN is seeking a Sales and Service Manager to lead a team of Associates, drive exceptional service, and manage departments. The role focuses on achieving sales targets, coaching staff, maintaining store standards, and delivering a customer-centric shopping experience across services, fitting rooms, and events.

Candidates should demonstrate leadership, strong communication, and experience in retail operations; the company emphasizes a family culture and community