Customer-First Retail Specialist

Macy's; Bolingbrook (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Paid time off

Eight paid holidays

401(k) match

Job summary

Macy’s is a storied retailer seeking a Retail Selling Flex Colleague to blend genuine hospitality with effective selling. You will understand customer needs, provide personalized recommendations, and connect customers with products and services both on the floor and in fitting rooms.

Ideal candidates are flexible, enjoy meeting people, and can work towards daily sales goals while maintaining a welcoming store environment. We value teamwork, integrity, and a customer-first approach.

Qualifications

• Must be able to communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Greet customers, understand needs, and offer personalized recommendations.
• Drive sales and meet daily goals through customer engagement and smart selling.
• Keep sales floor clean, organized, and inviting; assist with merchandise moves.
• Promote Macy's Loyalty benefits and ensure smooth checkout experiences.
• Collaborate with team to deliver memorable shopping moments.

Skills

Customer service

Communication

Teamwork

Goal oriented

Tools

POS system

Handheld devices

Job description

Macy’s is a storied retailer seeking a Retail Selling Flex Colleague to blend genuine hospitality with effective selling. You will understand customer needs, provide personalized recommendations, and connect customers with products and services both on the floor and in fitting rooms.

Ideal candidates are flexible, enjoy meeting people, and can work towards daily sales goals while maintaining a welcoming store environment. We value teamwork, integrity, and a customer-first approach.