Customer-First Retail Sales Associate

Macy's; Fresno (CA); On-site; USD 31,000 - 36,000; Full time

Job summary

Macy's is seeking a Retail Selling Colleague to deliver exceptional customer experiences on the sales floor. You will greet customers, understand their needs, and connect them with products and services while meeting sales goals.

The role emphasizes hospitality, product knowledge, and teamwork, with duties including keeping the store inviting and handling transactions with care. Flexible schedules including weekends are required.

Qualifications

• Strong customer service focused approach.
• Ability to communicate effectively with customers and teammates.
• Willingness to work flexible hours including weekends.
• Ability to understand store policies and follow safety procedures.
• Comfort with using electronic devices and handling transactions.

Responsibilities

• Greet customers and understand their needs.
• Assist customers with product recommendations and upsell where appropriate.
• Maintain clean, organized sales floor and fitting rooms.
• Process transactions accurately using POS systems.
• Support merchandising and stock replenishment as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Attention to detail

Education

High school diploma or equivalent

Tools

Cash register

POS systems

Job description

Macy's is seeking a Retail Selling Colleague to deliver exceptional customer experiences on the sales floor. You will greet customers, understand their needs, and connect them with products and services while meeting sales goals.

The role emphasizes hospitality, product knowledge, and teamwork, with duties including keeping the store inviting and handling transactions with care. Flexible schedules including weekends are required.