Customer-First Retail Experience Leader

Fleet Feet Sports; Fayetteville (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with 4% Company Match

Exclusive discounts

Professional development

Community engagement

Inspiring team culture

Benefits summary

Job summary

Fleet Feet in Fayetteville, NC is seeking a Retail Experience Manager (RXM) to lead store operations and develop Outfitters. You will drive a premium customer experience on the sales floor, mentor a high-energy team, and model the Fleet Feet service standard through daily leadership and hands-on coaching.

You will oversee inventory and scheduling, champion store initiatives, and foster an inclusive, community-focused culture that delivers measurable results and growth for both customers and

Qualifications

• Proven retail management experience.
• Strong coaching, communication, and delegation skills.
• Experience managing inventory, schedules, and retail operations.
• Growth mindset in a fast-paced, people-centered environment.
• Accountability for the team's performance and store results.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Capable of lifting 25-50 lbs and standing for long periods.

Responsibilities

• Lead the Team: Recruit, onboard, train, and develop Outfitters to be customer-first and goal-oriented.
• Coach and Inspire: Set expectations, provide real-time feedback, recognize achievements, and support growth.
• Own the Floor: Manage sales floor operations and deliver exceptional customer service.
• Solve and Support: Address customer concerns with care and resolve challenges promptly.
• Foster Culture: Create a collaborative, high-performance store environment through daily leadership.
• Communicate Clearly: Maintain consistent communication across team members for alignment.
• Champion Initiatives: Promote Fleet Feet events, programs, and community outreach.

Skills

Retail management

Customer service

Coaching

Communication

Delegation

Inventory management

Scheduling

Adaptability

Physical stamina

Job description

Fleet Feet in Fayetteville, NC is seeking a Retail Experience Manager (RXM) to lead store operations and develop Outfitters. You will drive a premium customer experience on the sales floor, mentor a high-energy team, and model the Fleet Feet service standard through daily leadership and hands-on coaching.

You will oversee inventory and scheduling, champion store initiatives, and foster an inclusive, community-focused culture that delivers measurable results and growth for both customers and