Customer-First Retail Associate: Expert Fit & Service

New Balance; Philadelphia (Philadelphia County); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Lifestyle reimbursement

Vacation & holidays

Job summary

New Balance in Philadelphia is seeking Retail Sale Associates to ensure stores operate smoothly and deliver exemplary customer service. You will educate customers on product features, assist during the transaction process, and represent the brand with a positive, helpful attitude.

The role emphasizes strong communication, teamwork, cash handling, and the ability to perform basic math while maintaining a well-stocked, organized floor and adherence to safety guidelines.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best – neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Job description

New Balance in Philadelphia is seeking Retail Sale Associates to ensure stores operate smoothly and deliver exemplary customer service. You will educate customers on product features, assist during the transaction process, and represent the brand with a positive, helpful attitude.

The role emphasizes strong communication, teamwork, cash handling, and the ability to perform basic math while maintaining a well-stocked, organized floor and adherence to safety guidelines.