Customer-First Personal Banker I

Paylocity; Taylorsville (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401(k) with employer match

Paid time off

Life insurance

Job summary

First Community Bank is seeking a Personal Banker I to provide accurate information on banking products, resolve customer inquiries, and deliver outstanding service. You will help customers with deposits, account openings, and using in-person and digital channels, while ensuring policy compliance and data security.

The role emphasizes relationship-building, product recommendations, and team collaboration across branch operations, with opportunities to contribute to growth through referrals and

Qualifications

• High school diploma or equivalent.
• Experience in customer service or banking is preferred.
• Ability to handle inquiries and resolve complaints professionally.

Responsibilities

• Establish cordial relationships with customers and respond promptly to inquiries.
• Inform customers about banking products and services.
• Provide information on accounts, balances, and transaction history.
• Ensure compliance with bank policies and regulatory guidelines.
• Protect customer confidentiality and handle sensitive information.
• Assist customers in person and via digital channels and promote bank services.
• Open new accounts and service existing ones per procedures.
• Refer customers to banking partners as appropriate.
• Perform teller duties accurately and in line with procedures.
• Support branch operations and participate in marketing initiatives for customer growth.

Skills

Listening skills

Customer service

Communication

Banking software

Attention to detail

Negotiation

Physical stamina

Computer literacy

Travel readiness

Education

High school diploma

Tools

Banking platforms

Job description

First Community Bank is seeking a Personal Banker I to provide accurate information on banking products, resolve customer inquiries, and deliver outstanding service. You will help customers with deposits, account openings, and using in-person and digital channels, while ensuring policy compliance and data security.

The role emphasizes relationship-building, product recommendations, and team collaboration across branch operations, with opportunities to contribute to growth through referrals and