Customer-Centric Personal Banker I

First Community Bank; Princeton (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

First Community Bank is seeking a Personal Banker I in Princeton, WV to provide accurate information on bank products, handle inquiries, and resolve complaints. Responsibilities include opening new accounts, promoting banking services, and guiding customers through in-person and digital options.

The role emphasizes excellent customer service, adherence to policies, and teamwork to support community banking goals.

Qualifications

• High school diploma or equivalent.
• 1-5 years of banking experience.
• Proven record of outstanding customer service.
• Proficient with banking platforms and common office software.

Responsibilities

• Establish cordial relationships with customers and resolve inquiries.
• Inform and suggest banking products to customers.
• Manage account information and processing of deposits and withdrawals.
• Ensure compliance with bank policies, procedures and regulatory guidelines.
• Provide information about digital and in-branch banking options.

Skills

Customer service

Banking software

Communication skills

Attention to detail

Education

High school diploma

Tools

Banking platforms

Office software

Job description

First Community Bank is seeking a Personal Banker I in Princeton, WV to provide accurate information on bank products, handle inquiries, and resolve complaints. Responsibilities include opening new accounts, promoting banking services, and guiding customers through in-person and digital options.

The role emphasizes excellent customer service, adherence to policies, and teamwork to support community banking goals.