Customer-First Loan Processor (Office-Based)

GreenStone Farm Credit Services; Ionia (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation days

401(k) match

Wellness subsidy

Student debt repayment

Yearly bonus

Job summary

GreenStone Farm Credit Services in Ionia, MI is seeking a dedicated Loan Processor to support our consumer loan operations (Country Living). You will collect, coordinate, and upload documentation, assist with loan closings, and ensure accuracy and timely communication with borrowers and staff.

Ideal candidates have a minimum of two years in customer service or office roles, strong data-entry skills, and the ability to manage multiple tasks in a detail-oriented, collaborative environment.

Qualifications

• HS Diploma or Equivalent.
• 2+ years of customer service or office experience required.

Responsibilities

• From collecting, coordinating, and uploading documentation to facilitating loan closings, your role will touch every aspect of the loan process to ensure accuracy and customer satisfaction.
• Responsible for clearing any approval conditions as outlined by legal or credit.
• You'll be involved in tasks ranging from data entry, loan servicing, property management coordination, and supply ordering.
• Other tasks include ordering title commitments, flood insurance, appraisals, generating loan documents, reading legal descriptions, and working closely with the loan officer and borrower to clear exceptions prior to closing.
• Providing excellent internal and external customer service will be at the core of your daily interactions.
• This role will also consist of daily customer interactions, answering incoming calls, receipting payments, and disbursing funds.

Skills

Customer service

Data entry

Communication

Multitasking

Office software

Education

HS Diploma or Equivalent

Job description

GreenStone Farm Credit Services in Ionia, MI is seeking a dedicated Loan Processor to support our consumer loan operations (Country Living). You will collect, coordinate, and upload documentation, assist with loan closings, and ensure accuracy and timely communication with borrowers and staff.

Ideal candidates have a minimum of two years in customer service or office roles, strong data-entry skills, and the ability to manage multiple tasks in a detail-oriented, collaborative environment.