Loan Processor

GreenStone Farm Credit Services; Ionia (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation days

401(k) match

Wellness subsidy

Student debt repayment

Yearly bonus

Job summary

GreenStone Farm Credit Services in Ionia, MI is seeking a dedicated Loan Processor to support our consumer loan operations (Country Living). You will collect, coordinate, and upload documentation, assist with loan closings, and ensure accuracy and timely communication with borrowers and staff.

Ideal candidates have a minimum of two years in customer service or office roles, strong data-entry skills, and the ability to manage multiple tasks in a detail-oriented, collaborative environment.

Qualifications

• HS Diploma or Equivalent.
• 2+ years of customer service or office experience required.

Responsibilities

• From collecting, coordinating, and uploading documentation to facilitating loan closings, your role will touch every aspect of the loan process to ensure accuracy and customer satisfaction.
• Responsible for clearing any approval conditions as outlined by legal or credit.
• You'll be involved in tasks ranging from data entry, loan servicing, property management coordination, and supply ordering.
• Other tasks include ordering title commitments, flood insurance, appraisals, generating loan documents, reading legal descriptions, and working closely with the loan officer and borrower to clear exceptions prior to closing.
• Providing excellent internal and external customer service will be at the core of your daily interactions.
• This role will also consist of daily customer interactions, answering incoming calls, receipting payments, and disbursing funds.

Skills

Customer service

Data entry

Communication

Multitasking

Office software

Education

HS Diploma or Equivalent

Job description

At GreenStone Farm Credit Services, we're seeking a dedicated and customer-focused Loan Processor to be the cornerstone of our exceptional service for our Country Living (consumer) segment. This role stands as a vital pillar within our team, directly contributing to our seamless loan processing and loan documentation operations. As a Loan Processor at our organization, you'll have the opportunity to make a significant impact by fostering customer relationships and collaborating closely with our dedicated association staff.

Working Hours: Enjoy a consistent schedule of 8am-4:30pm, Monday – Friday in the office, providing you with a stable work-life balance.

Location: Based in our Ionia, MI branch, you'll have the opportunity to contribute to the local community while being an integral part of our organization.

Get to know GreenStone

Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program
• Yearly bonus/incentive opportunity available to all benefit eligible employees

Day in the life of a Loan Processor

• From collecting, coordinating, and uploading documentation to facilitating loan closings, your role will touch every aspect of the loan process to ensure accuracy and customer satisfaction.
• Responsible for clearing any approval conditions as outlined by legal or credit.
• You'll be involved in tasks ranging from data entry, loan servicing, property management coordination, and supply ordering.
• Other tasks include ordering title commitments, flood insurance, appraisals, generating loan documents, reading legal descriptions, and working closely with the loan officer and borrower to clear exceptions prior to closing.
• Providing excellent internal and external customer service will be at the core of your daily interactions.
• This role will also consist of daily customer interactions, answering incoming calls, receipting payments, and disbursing funds.

What Experience can you Bring?

• HS Diploma or Equivalent
• 2 + years customer service or office experience required.

What sets you Apart?

• Mortgage, loan or title experience
• Communication Expert: Excellent verbal and written communication skills to maintain relationships and provide status updates.
• Detail-Oriented: Strong attention to detail to accurately enter and verify data.
• Problem Solver: Ability to resolve issues efficiently and effectively.
• Multitasking Pro: Skilled in managing multiple tasks and priorities.

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.