Customer-First IT Help Desk Specialist

LCBC Church; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive medical, dental and vision coverage

Retirement plan contribution and employer match

Annual counseling benefit

Flexible schedules

Generous and immediate paid time-off

Casual dress

Quarterly professional and spiritual development days

Job summary

LCBC Church in Pennsylvania is seeking a Help Desk Specialist to provide exceptional IT support. This role involves triaging and routing support requests while ensuring a customer-first experience. A successful candidate will exhibit strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced setting. Benefits include competitive healthcare coverage, retirement contributions, and professional development opportunities.

Qualifications

• Genuine desire to help and serve others.
• Can manage multiple priorities and stay organized in a fast-paced environment.
• Maintain confidentiality.

Responsibilities

• Serve as the first point of contact for all IT and AVL requests.
• Triage, prioritize, and route tickets swiftly.
• Resolve basic to intermediate issues and ensure documentation.

Skills

Strong customer service mindset

Excellent attention to detail

Strong verbal and written communication skills

Ability to manage multiple priorities

Resourceful problem-solver

Strong technical aptitude

Professional and trustworthy

Job description

LCBC Church in Pennsylvania is seeking a Help Desk Specialist to provide exceptional IT support. This role involves triaging and routing support requests while ensuring a customer-first experience. A successful candidate will exhibit strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced setting. Benefits include competitive healthcare coverage, retirement contributions, and professional development opportunities.