Customer-First Front-End Leader

Kroger; Salem (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Kroger is seeking a Front-end Supervisor in Salem, AL to lead the department, ensure excellent customer service, manage scheduling, and drive sales and profitability. You will supervise front-end associates, enforce safety and quality standards, and uphold company policies.

Responsibilities include budgeting, promotions, and maintaining accurate records while delivering a safe, welcoming shopping experience for customers and associates alike.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Retail or customer service experience.
• Front-end experience.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond to questions.
• Maintain records and paperwork for company and federal compliance: Anti-money Laundering.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Schedule Front-end associates to provide adequate department coverage.
• Assist store management in preparing the department budget and P&L reviews.
• Develop and implement a department business plan to achieve results.
• Create and execute sales promotions with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.

Skills

Effective communication

Math basics

Stress management

Retail/customer service

Front-end experience

Job description

Kroger is seeking a Front-end Supervisor in Salem, AL to lead the department, ensure excellent customer service, manage scheduling, and drive sales and profitability. You will supervise front-end associates, enforce safety and quality standards, and uphold company policies.

Responsibilities include budgeting, promotions, and maintaining accurate records while delivering a safe, welcoming shopping experience for customers and associates alike.