Customer-First Collections & Payments Specialist

CarShield; St. Louis (MO); Vor Ort; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision, life

401(k) with employer match

Paid time off after six months

Discounted CarShield policies

Tuition discounts at Lindenwood

Professional development

On-site gym

Zusammenfassung

CarShield is seeking a Collections Representative to join its Payments Processing and Collections team at our St. Peters, Missouri headquarters. You will handle inbound and outbound calls with existing customers to address past-due accounts and help bring them current.

This on-site, full-time role requires a professional phone presence and strong communication. The company offers insurance, a 401(k) with match, PTO after six months, discounted policies, and opportunities for professional

Qualifikationen

• Minimum two years of experience in a call center environment.
• Collections experience preferred.
• Strong verbal communication skills and a professional phone presence.
• Excellent customer service and strong attention to detail.

Aufgaben

• Handle inbound and outbound calls with existing customers regarding past-due accounts.
• Collect payments and assist customers with bringing their accounts current.
• Maintain a positive, customer-first approach while communicating clearly and professionally.
• Accurately document customer interactions and payment activity in applicable systems.
• Perform other duties as assigned.

Kenntnisse

Communication

Call center experience

Professional phone presence

Tools

CRM software

Jobbeschreibung

CarShield is seeking a Collections Representative to join its Payments Processing and Collections team at our St. Peters, Missouri headquarters. You will handle inbound and outbound calls with existing customers to address past-due accounts and help bring them current.

This on-site, full-time role requires a professional phone presence and strong communication. The company offers insurance, a 401(k) with match, PTO after six months, discounted policies, and opportunities for professional