Customer-First Cashier & Service Pro - Growth & Benefits

Floor & Decor; Georgetown (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401k match

Employee stock plan

Referral bonus

Health insurance

Job summary

Floor & Decor is seeking a Cashier (Customer Service Associate) who greets customers, processes purchases at the POS, handles returns, and ensures an exceptional shopping experience.

We offer both full-time and part-time roles. The position requires friendly, dependable individuals with basic math skills and customer service experience; occasional travel to other stores may be required.

This role emphasizes safety compliance and delivering value-driven interactions with every guest.

Qualifications

• Must be 18 years or older
• Knowledge of basic math skills
• Customer service experience
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the POS system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Skills

Customer service

Friendly demeanor

Cash handling

Tools

POS system

Job description

Floor & Decor is seeking a Cashier (Customer Service Associate) who greets customers, processes purchases at the POS, handles returns, and ensures an exceptional shopping experience.

We offer both full-time and part-time roles. The position requires friendly, dependable individuals with basic math skills and customer service experience; occasional travel to other stores may be required.

This role emphasizes safety compliance and delivering value-driven interactions with every guest.