Customer-First Banker & Tech-Savvy Relationship Builder

J.P. Morgan; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Chase seeks an Associate Banker to deliver hospitality‑driven service and build trusted client relationships in a branch setting. You will educate clients on products, support day‑to‑day banking, and leverage digital tools to enhance experiences.

The role emphasizes onboarding new clients, collaborating with the branch team, and maintaining compliance with policies while helping clients achieve their financial goals.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED required.
• Ability to greet clients and provide attentive, friendly service.
• Ability to build trusted relationships and understand client needs.
• Willingness to learn products, services, and procedures, including tech solutions.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing and open new accounts while following policies and regulations.
• Educate clients on day-to-day transactions and technology options like mobile banking.
• Build relationships through listening, empathy, and collaborative teamwork.
• Support branch operations, including cash devices and adherence to procedures.

Skills

Customer service

Relationship building

Effective communication

Problem solving

Team collaboration

Cash handling

Technology literacy

Education

High school diploma or GED

Job description

Chase seeks an Associate Banker to deliver hospitality‑driven service and build trusted client relationships in a branch setting. You will educate clients on products, support day‑to‑day banking, and leverage digital tools to enhance experiences.

The role emphasizes onboarding new clients, collaborating with the branch team, and maintaining compliance with policies while helping clients achieve their financial goals.