Customer-First Banker: Tech-Savvy Financial Concierge

JPMorgan Chase & Co.

Dearborn Heights (MI)

On-site

USD 25,000 - 39,000

Full time

14 days+

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Job summary

Chase is seeking an Associate Banker to deliver welcoming, customer-focused service in a branch environment in Dearborn Heights, MI. You will greet clients, open accounts, and guide them through digital tools while building lasting relationships and partnering with teammates to meet financial goals.

The role emphasizes customer service, product knowledge, and compliant operations in a fast-paced banking setting.

Qualifications

Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.

Responsibilities

Create a welcoming environment by greeting clients, manage lobby traffic with a tablet, check-in and schedule meetings.
Provide account servicing and maintenance; open new accounts per policies.
Assist clients with daily banking and digital tools like the Chase App, Chase.com, and ATMs.
Build relationships by listening and advising; collaborate with branch team.
Handle branch operations and cash devices per policies.