Customer-First Banker: Elevate Client Experience Through Tech

Fairygodboss; Pasadena (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to represent our brand with hospitality, delivering exceptional client experiences and leveraging modern banking solutions. You will build trusted relationships, educate clients on products, and support branch goals.

The role emphasizes welcoming service, in-branch operations, and collaboration with team members across branches to meet clients' financial needs.

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Teamwork

Learning quickly

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to represent our brand with hospitality, delivering exceptional client experiences and leveraging modern banking solutions. You will build trusted relationships, educate clients on products, and support branch goals.

The role emphasizes welcoming service, in-branch operations, and collaboration with team members across branches to meet clients' financial needs.