Customer-First Banker: Build Relationships & Tech-Solutions

Aumni; Lexington (MA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health care coverage

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

On-site wellness centers

Job summary

Chase is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships at the branch. You will guide clients through opening accounts, servicing transactions, and using Chase Mobile App and Chase.com to meet their financial goals.

Join a diverse team and contribute to a welcoming environment while adhering to bank policies and regulatory requirements. Strong communication and teamwork are essential as you collaborate with colleagues to provide seamless

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby, checking in, and scheduling meetings.
• Exceed client expectations by servicing accounts and opening new ones while following policies and regulatory requirements.
• Educate clients on day-to-day banking transactions using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and partnering with branch team to meet goals.
• Perform branch operations, including cash devices and ATM handling per policies.

Skills

Client service

Communication

Attention to detail

Teamwork

Tech proficiency

Education

High school diploma or GED

Tools

Chase Banking Platform

Chase Mobile App

ATMs

Job description

Chase is seeking an Associate Banker to deliver hospitality-driven service and build trusted client relationships at the branch. You will guide clients through opening accounts, servicing transactions, and using Chase Mobile App and Chase.com to meet their financial goals.

Join a diverse team and contribute to a welcoming environment while adhering to bank policies and regulatory requirements. Strong communication and teamwork are essential as you collaborate with colleagues to provide seamless