Customer-First Bank Sales & Service Associate

Citigroup Inc.; New York (NY); On-site; USD 50,000 - 65,000; Part time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Citigroup Inc. is seeking an entry-level Universal Banker in New York, NY to assist in sales, products and services in coordination with the customer service team.

The role focuses on fostering customer relationships, increasing loyalty, and driving sales to individual consumer clients. The position is part-time with competitive Citi benefits and opportunities to grow within the Consumer Sales/Branch Sales family.

Qualifications

• 1-3 years of relevant experience
• Retail Banking or similar experience required
• Clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Retail banking experience

Customer service

Communication skills

Education

High School diploma

Job description

Citigroup Inc. is seeking an entry-level Universal Banker in New York, NY to assist in sales, products and services in coordination with the customer service team.

The role focuses on fostering customer relationships, increasing loyalty, and driving sales to individual consumer clients. The position is part-time with competitive Citi benefits and opportunities to grow within the Consumer Sales/Branch Sales family.