Service Advisor - Fowler Toyota Norman

Fowler Toyota; Norman (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401K plan

Job summary

Fowler Toyota Norman is seeking an automotive Service Advisor to greet customers, schedule appointments, and liaise between customers and service technicians. The role emphasizes exceptional customer service, accurate repair estimates, and transparent cost explanations to ensure high CSI scores.

Applicants must have a valid driver’s license; the job requires weekday coverage with Saturdays 9:00 am–7:00 pm. This on-site position offers competitive benefits and opportunities within a busy dealer

Qualifications

• Proven ability to greet customers promptly and politely.
• Ability to clearly articulate repair needs to technicians.
• Capability to upsell recommended services with integrity.
• Provide accurate repair/maintenance cost estimates.
• Explain repairs and associated costs to customers and deliver clear, transparent communication.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Explain repairs and costs to customers; deliver active follow-up on progress.

Skills

Customer service

Communication

Upsell skills

Time management

Tools

CRM software

Repair estimation tools

Job description

Service Advisor - Fowler Toyota Norman# Service Advisor - Fowler Toyota Norman## OverviewPosition TypeFull Time## Description**Automotive Service Advisor – Fowler Toyota Norman**If you can make customers feel welcome and confident that their needs are being met, then Fowler Toyota Norman may be your next career home. We need more than a Service Advisor; we need an expert in customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians. Required hours are Monday - Saturday from 9:00 am to 7:00 pm with a day off during the week.**Job Responsibilities*** Attitude is everything—greet service department customers promptly and courteously* Listen to each customer and clearly articulate repair needs to techs* Upsell recommended/additional services using low-pressure, high-integrity methods* Provide accurate estimates of repair/maintenance costs* Adherence to dealership policy on customer vehicle care and operation* Follow up on each repair and keep customers informed of progress* Inspect repair quality and ensure that all work is complete* Notify customers when vehicles are ready for pick up* Review and explain repairs and associated costs with customers; and perform an active delivery* Handle minor customer concerns and complaints* Keep Service Manager informed of all problems and potential problems* Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards**Requirements**Valid Driver's License and MVR acceptable to our Insurance Carrier**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.**Language Skills**Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.**Compensation**Compensation is based on experience and is highly competitive in the marketplace.**What We Offer****Perks & Benefits**Fowler offers medical, vision, dental, life, & disability insurances. Fowler has a 401K employer matching plan, Paid Time Off, Volunteer Paid Time Off, Paid Holidays & Parental Leave. Fowler also offers its employees access to an employee assistance program. Fowler offers job specific education to include student sponsorships, internships, manufacturer and dealership training with Graduate & Tool Incentive programs.**The Fowler Standard – This is what drives us. being friendly, helpful, honest and fair**The mission of Fowler is to grow our business by earning the respect, trust and loyalty of our customers through our employees.Fowler’s vision is to be the dealer of choice in the communities we serve. We will do this by providing exceptional products, services, and superior customer service.Our dedication to the development and advancement of our people, technology and systems will help us get there together.Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.