Customer-First Automotive Service Advisor

Sam Pack's Five Star Chevrolet; Carrollton (TX); Sur place; USD 40 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Critical illness

Hospital indemnity

Accident insurance

401(k) retirement plan

Paid vacation

Employee discounts

Drug Free Work Environment

Culture

Résumé du poste

Sam Pack's Five Star Chevrolet in Carrollton, TX seeks a dynamic Service Advisor who delivers exceptional customer experiences by guiding clients through the service process and coordinating with technicians.

The ideal candidate communicates clearly, problem-solves with customers, and works well in a fast-paced team environment.

We offer competitive pay, comprehensive benefits, retirement plan, and opportunities for growth in a family-friendly automotive dealership.

Qualifications

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Knowledge of automotive systems and basic technical understanding.
• Ability to thrive in a fast-paced and team-oriented environment.

Responsabilités

• Greet customers and provide a warm, welcoming atmosphere in the service area.
• Listen to customers' concerns and effectively communicate with them to understand their vehicle's service needs.
• Clearly explain recommended services, costs, and timelines to customers.
• Schedule appointments and maintain an organized service appointment calendar.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance.
• Provide accurate estimates and obtain customer approval before initiating any work.
• Keep customers informed of the status of their vehicles throughout the service process.
• Resolve customer inquiries and concerns in a professional and timely manner.
• Collaborate with other team members to maintain a positive and efficient work environment.

Connaissances

Strong communication

Customer service

Problem solving

Automotive systems knowledge

Teamwork

Valid driver's license

Description du poste

Sam Pack's Five Star Chevrolet in Carrollton, TX seeks a dynamic Service Advisor who delivers exceptional customer experiences by guiding clients through the service process and coordinating with technicians.

The ideal candidate communicates clearly, problem-solves with customers, and works well in a fast-paced team environment.

We offer competitive pay, comprehensive benefits, retirement plan, and opportunities for growth in a family-friendly automotive dealership.