Automotive Service Consultant

Napleton Clermont; Florida; Sur place; USD 38 000 - 64 000; Plein temps

Avantages offerts par ce poste

Top compensation

Family-owned business

Medical/Dental/Vision + 401k

Paid vacation

Paid training

Discounts on products

Growth opportunities

Résumé du poste

Napleton Clermont is seeking a Service Consultant to act as a liaison between customers and technicians, presenting repair recommendations and maintaining top-tier service in the Service Lane.

You will write repair orders with clear cost and time estimates, while keeping customers informed and assured throughout the repair process at Napleton's Clermont CDJR.

Qualifications

• Excellent customer service skills.
• Tech-savvy and able to learn new technology.
• Willingness to undergo a background check as required by law.
• 18+ years of age or older to comply with policy.

Responsabilités

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders with full transparency of cost and time estimates.
• Provide exceptional and timely communication, keeping customers updated throughout the process.
• Communicate with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.

Connaissances

Exceptional Customer Service Skills

Tech Savvy

Background check compliant

Outils

Fixed Operations Technology

Description du poste

The Ed Napleton Automotive Group is looking for our nextService Consultant.Located at Napleton's Clermont CDJR, theService Consultantis a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

What We Offer:

• Top market compensation plans!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of workExhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws