Automotive Service Consultant

Napleton Nissan; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Top compensation

Family owned

Insurance

401k

Paid vacation

Paid training

Discounts

Growth opportunities

Job summary

Napleton Nissan in Clermont is seeking a Service Consultant to act as liaison between customers and technicians, presenting repair recommendations and helping keep vehicles in top shape.

In this role you will write repair orders with clear cost and time estimates, maintain transparent communication with customers, and collaborate with technicians and parts to ensure timely work while delivering outstanding service.

Qualifications

• Exceptional customer service skills
• Tech-savvy; able to learn and utilize technology
• Previous automotive service advisor experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with technicians and parts to ensure timely completion of work; exhibit a positive attitude and strong work ethic with customers and co-workers

Skills

Customer service

Communication

Tech savvy

Tools

Fixed Ops Tech

Job description

The Ed Napleton Automotive Group is looking for our nextService Consultant.Located at Napleton's Clermont CDJR, theService Consultantis a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

What We Offer:

• Top market compensation plans!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of workExhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws