Customer-Facing Solutions Engineer (AI + Payroll)

Symmetry; New York (NY); Ibrido; USD 115.000 - 181.000; Tempo pieno

Descrizione del lavoro

Symmetry is the payroll infrastructure for software and payroll platforms, serving millions of workers annually. This highly customer-facing role sits at the intersection of engineering and solution delivery, owning technical discovery, scoping, building, and embedding with clients.

You will ship production-grade solutions that reduce manual work, with live deployments and measurable impact on compliance, hours saved, and risk reduction.

Competenze

• 5+ years in a customer-facing technical role such as Forward Deployed Engineer, Solutions Engineer, AI Engineer, Implementation Engineer, Solutions Architect, Technical Consultant, or similar.
• Proven track record shipping production systems in ambiguous, client-facing environments, with evidence of REST APIs, webhooks, event-driven systems, auth patterns, data modeling, idempotency, and failure modes.
• Experience building production systems in highly regulated domains, payroll, tax, or compliance, with deep fluency to discuss with a client’s compliance team.
• Agentic workflows beyond prototypes: MCP or function-calling patterns, evaluation and reliability practices.

Mansioni

• Scope and qualify technical feasibility early in opportunities, then own scoping the compliance challenge after sales qualification.
• Define the problem with requirements that Sales, Product, and Engineering can align on.
• Build a working proof-of-concept when needed to demonstrate feasibility before full build.

Conoscenze

Customer-facing role

REST APIs

Event-driven systems

Auth patterns

Data modeling

Idempotency

Failure modes

Presentation to stakeholders

Ambiguity navigation

Agentic workflows

Enterprise payroll knowledge

Descrizione del lavoro

Symmetry is the payroll infrastructure for software and payroll platforms, serving millions of workers annually. This highly customer-facing role sits at the intersection of engineering and solution delivery, owning technical discovery, scoping, building, and embedding with clients.

You will ship production-grade solutions that reduce manual work, with live deployments and measurable impact on compliance, hours saved, and risk reduction.