Customer-Facing Program Manager

Data Center Storage & Logistics; Memphis (TN); On-site; USD 90,000 - 140,000; Full time

Job summary

Data Center Storage & Logistics (DCSL) seeks a Program PM to be the face of the company to key customers, coordinating projects across facilities, ensuring data accuracy, and delivering on commitments. The role balances account management with warehouse execution, working with internal teams and external resources to move projects forward.

You will report to the Senior Director of Program Operations and maintain accurate customer data, dashboards, and reporting views while coordinating with

Qualifications

• 5+ years of experience in project management, account management, client services, or a closely related customer-facing role.
• Demonstrated ability to manage customer relationships and act as the primary point of contact for key accounts.
• Strong data and reporting skills, including experience collecting, organizing, and presenting operational data to external stakeholders.
• Comfort working in a reporting or dashboard environment, reading operational data, and presenting it clearly to an external audience. This role uses and maintains DCSL's reporting platform; it does not build it.
• Excellent communication, organizational, and problem-solving skills, with the ability to coordinate across internal teams and outside vendors.
• Ability to balance multiple accounts and projects simultaneously whilemaintainingattention to detail and follow-through.
• Valid driver's license. Employment is subject to a background check conductedin accordance withapplicable law. Ability and willingness to travel to DCSL warehouse locations as needed.

Responsibilities

• Serve as the primary point of contact for your assigned DCSL customers, building trust, managing expectations, andrepresentingDCSL professionally across every interaction.
• Understand andanticipatecustomer needs, translating them into clear requirements and action for the internal team.
• Own problem-solving at the account level,identifyingissues early, driving them to resolution, and keeping the customer informed throughout.
• Manage the collection, accuracy, and transfer of project and inventory data to the customer, ensuring reporting istimely, clear, and reliable.
• Set each project up in the WMS and the equipment digitaltwin, andkeep bothaccurateat the account level.
• Maintain your customer's view within DCSL's reporting platform, ensuring the right information flows to the right audience while protecting internal data.
• Coordinate internal resources, and providers dispatched from DCSL's approved bench, to meet project timelines and customer commitments, keeping all parties aligned on scope and schedule.
• Work closely with the Warehouse PM at each site to align customer needs with physical execution, ensuring the account and the floor stayin syncon timelines, priorities, and product status.
• Support new customer onboarding and site launches, helping define reporting structures, communication cadences, and success criteria from the outset.
• Track project and account performance against customer expectations, providing regular updates to internal leadership.
• Own billing accuracy for your accounts across the project lifecycle. The Senior Director of Program Operations owns it across the PM team, and the VP owns division-level invoicing oversight.
• Drive continuous improvement in how DCSL communicates, reports, anddelivers forits customers.
• Perform other duties as assigned to support the broader operations team.

Skills

Project management

Account management

Client services

Data & reporting

Communication

Problem solving

Travel readiness

Job description

Data Center Storage & Logistics (DCSL) seeks a Program PM to be the face of the company to key customers, coordinating projects across facilities, ensuring data accuracy, and delivering on commitments. The role balances account management with warehouse execution, working with internal teams and external resources to move projects forward.

You will report to the Senior Director of Program Operations and maintain accurate customer data, dashboards, and reporting views while coordinating with