Program Manager, Customer Success & Data Ops

Data Center Storage & Logistics; Ashburn (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Data Center Storage & Logistics is seeking a Program PM who will be the face of DCSL to key customers, owning account and project level relationships and coordinating across facilities to keep programs moving.

You will ensure data accuracy in our systems, manage customer reporting, and collaborate with Warehouse PMs to align execution with customer commitments. This role requires travel to DCSL warehouse locations and a proven track record in project or account management.

Qualifications

• 5+ years of experience in project management, account management, client services, or a closely related customer-facing role.
• Demonstrated ability to manage customer relationships and act as the primary point of contact for key accounts.
• Strong data and reporting skills, including experience collecting, organizing, and presenting operational data to external stakeholders.
• Comfort working in a reporting or dashboard environment; can read operational data and present it clearly to an external audience.
• Excellent communication, organizational, and problem-solving skills, with the ability to coordinate across internal teams and outside vendors.
• Ability to balance multiple accounts and projects simultaneously while maintaining attention to detail.
• Valid driver's license and willingness to travel to DCSL warehouse locations.
• Experience in data center logistics, industrial warehousing, supply chain, or related operational environment.
• Familiarity with dashboard and reporting platforms, inventory or warehouse management systems, and data integration workflows.
• Background managing enterprise or high-value customer accounts.
• Exposure to physical warehouse or field operations.

Responsibilities

• Serve as the primary point of contact for your assigned DCSL customers, building trust, managing expectations, and representing DCSL professionally across every interaction.
• Understand and anticipate customer needs, translating them into clear requirements and action for the internal team.
• Own problem-solving at the account level, identifying issues early, driving them to resolution, and keeping the customer informed throughout.
• Manage the collection, accuracy, and transfer of project and inventory data to the customer, ensuring reporting is timely, clear, and reliable.
• Set each project up in the WMS and the equipment digital twin, and keep both accurate at the account level.
• Maintain your customer's view within DCSL's reporting platform, ensuring the right information flows to the right audience while protecting internal data.
• Coordinate internal resources and providers dispatched from DCSL's approved bench to meet project timelines and customer commitments.
• Work closely with the Warehouse PM at each site to align customer needs with physical execution, ensuring alignment on scope and schedule.
• Support new customer onboarding and site launches, helping define reporting structures, communication cadences, and success criteria from the outset.
• Track project and account performance against customer expectations, providing regular updates to internal leadership.
• Own billing accuracy for your accounts across the project lifecycle.
• Drive continuous improvement in how DCSL communicates, reports, and delivers for its customers.
• Perform other duties as assigned to support the broader operations team.

Skills

Project management

Account management

Data & reporting

Communication

Travel

Job description

Data Center Storage & Logistics is seeking a Program PM who will be the face of DCSL to key customers, owning account and project level relationships and coordinating across facilities to keep programs moving.

You will ensure data accuracy in our systems, manage customer reporting, and collaborate with Warehouse PMs to align execution with customer commitments. This role requires travel to DCSL warehouse locations and a proven track record in project or account management.