Customer-Facing Operations Product Manager

RTX; Melbourne (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Vacation time

401(k) plan with matching

Tuition reimbursement

Student loan repayment

Life insurance

Disability coverage

Parental leave

Job summary

RTX Collins Aerospace in Melbourne, FL seeks an Operations Product Manager - Customer Focal to align customer expectations with factory execution, driving cost, quality, schedule, and delivery across programs.

You will coordinate cross-functional teams, lead readiness activities, and communicate plans and risks to internal and external stakeholders while supporting capacity planning and continuous improvement initiatives.

Qualifications

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience.
• 5+ years of operations experience in a manufacturing environment.

Responsibilities

• Act as the primary operations liaison to General Managers and product leadership, owning operational commitments and ensuring alignment across customer, program, and business objectives.
• Integrate and coordinate cross-functional teams to ensure operational plans are realistic, executable, and aligned with factory capabilities.
• Drive operational readiness and execution by prioritizing tasks, maintaining visibility of risks and actions, and coordinating across functional areas.
• Communicate clearly and consistently with customers and internal stakeholders regarding manufacturing plans, performance, risks, and mitigation strategies.
• Lead operational status updates, reviews, and readouts for assigned products, providing accurate representation of factory performance and timely escalation of issues.
• Support capacity planning, staffing models, and resource allocation decisions to ensure readiness to meet operational commitments.
• Partner with Quality, Production, Supply Chain, and Engineering to monitor performance, identify trends, and drive corrective actions.
• Translate customer priorities into executable factory actions and timelines.
• Support new product introductions, engineering changes, and production transitions to ensure seamless integration into operations.
• Drive problem-solving efforts and resolve issues impacting product flow, material availability, or quality performance.
• Support continuous improvement initiatives aligned with RTX operational excellence principles.

Skills

Cross-functional collaboration

Communication

Analytical problem-solving

Attention to detail

Leadership

Working under pressure

Education

University Degree

Advanced Degree in related field

Tools

PowerPoint

Excel

SAP

Job description

RTX Collins Aerospace in Melbourne, FL seeks an Operations Product Manager - Customer Focal to align customer expectations with factory execution, driving cost, quality, schedule, and delivery across programs.

You will coordinate cross-functional teams, lead readiness activities, and communicate plans and risks to internal and external stakeholders while supporting capacity planning and continuous improvement initiatives.