Customer-Facing Mortgage Servicing Admin Coordinator

RPMGlobal; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

RPMGlobal in Nashville, TN is seeking an experienced Administrative Support professional to assist the Mortgage Loan Servicing Director and team. This in-office role requires proximity to the Nashville office within 200 miles and involves front desk duties, documentation, and client engagement.

The successful candidate will coordinate communications, manage schedules, prepare board updates, and help with reporting and training materials for mortgage servicing programs.

Qualifications

• Requires a high school diploma or GED; Bachelor degree and/or relevant post-high school certification preferred.
• Three years of successful, full-time employment in a business office environment with high public interaction.
• Microsoft Certifications for business applications; Word, Excel, Access and PowerPoint.

Responsibilities

• Coordinates administrative support for the Mortgage Loan Servicing Director and Managers.
• Manages front desk communication and drafts written correspondence.
• Maintains organization for the department and handles initial face-to-face customer engagement.
• Provides overflow support to customer representative staff during peak hours.
• Oversees correspondence process (digital and physical) and prepares board updates.
• Manages check processing notifications and balances deposits.
• Maintains website information related to mortgage servicing programs.
• Creates presentation materials for external training events.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Verbal and written communication

Education

High school diploma or GED

Bachelor's degree or relevant certification preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Internet

Job description

RPMGlobal in Nashville, TN is seeking an experienced Administrative Support professional to assist the Mortgage Loan Servicing Director and team. This in-office role requires proximity to the Nashville office within 200 miles and involves front desk duties, documentation, and client engagement.

The successful candidate will coordinate communications, manage schedules, prepare board updates, and help with reporting and training materials for mortgage servicing programs.