Single Family Loan Servicing Administrative Coordinator

RPMGlobal; Nashville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

RPMGlobal in Nashville, TN is seeking an experienced Administrative Support professional to assist the Mortgage Loan Servicing Director and team. This in-office role requires proximity to the Nashville office within 200 miles and involves front desk duties, documentation, and client engagement.

The successful candidate will coordinate communications, manage schedules, prepare board updates, and help with reporting and training materials for mortgage servicing programs.

Qualifications

• Requires a high school diploma or GED; Bachelor degree and/or relevant post-high school certification preferred.
• Three years of successful, full-time employment in a business office environment with high public interaction.
• Microsoft Certifications for business applications; Word, Excel, Access and PowerPoint.

Responsibilities

• Coordinates administrative support for the Mortgage Loan Servicing Director and Managers.
• Manages front desk communication and drafts written correspondence.
• Maintains organization for the department and handles initial face-to-face customer engagement.
• Provides overflow support to customer representative staff during peak hours.
• Oversees correspondence process (digital and physical) and prepares board updates.
• Manages check processing notifications and balances deposits.
• Maintains website information related to mortgage servicing programs.
• Creates presentation materials for external training events.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Verbal and written communication

Education

High school diploma or GED

Bachelor's degree or relevant certification preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Internet

Job description

This position requires you to live within a 200-mile radius of our Nashville, TN office.
This position is in-office fulltime.

Critical features of this job are described under the headings below. They may be subject to change due to changes in our business processes or other business-related reasons.

POSITION SUMMARY: Coordinates administrative support for the Mortgage Loan Servicing Director, the Mortgage Loan Servicing Managers, as well as other VMLS team members as needed. Manages the front desk communication, drafts written correspondence and designs for mass marketing, maintains organization for the department, initial face to face customer engagement, provides overflow support to customers representative staff during peak hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

• Handles support tasks, independently initiates and implements processes to manage projects and information for the division.

• Administers face to face customer meetings and phone calls delivering a high level of customer service.

• Provides reporting support to the Chief Operating Officer of Single Family Programs, Director of Loan Servicing, THDA’s financial advisors, the Assistant Director of Loan Servicing, and the division.

• Oversees the incoming and outgoing correspondence process including digital and physical correspondence.

• Coordinates and prepares all documents and participates in all activities for Board Updates and other servicing updates as needed.

• Assists with the incoming and outgoing check process ensuring proper notification to various departments and balancing deposits.

• Manages the communication and delivery of lender documents from Single Family Loan Originations.

• Maintains library of program guides and documents for all mortgage servicing programs.

• Maintains accuracy of all website information relative to mortgage servicing programs and homeowner assistance information.

• Creates presentation materials for external training events associated with mortgage servicing programs

• Coordinates and executes scheduling and communication on behalf of the Chief Operating Officer of Single Family Programs, Director and Assistant Director of Single Family Loan Servicing; which may include event planning and coordinating travel and coordination of various activities.

• Manages and maintains organization contact list and charts for Single Family Loan Servicing.

• Orders and maintains office supplies.

• Verifies renewals, certifications, and funding balances are kept up-to-date.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Education and Experience:

• Requires a high school diploma or GED; Bachelor degree and/or relevant post-high school certification preferred.

• Three years of successful, full-time employment in a business office environment, preferably a lending institution, with a high level of public interaction.

• Microsoft Certifications for business applications; Word, Excel, Access and PowerPoint.

Education and Experience:

• Requires a high school diploma or GED; Bachelor degree and/or relevant post-high school certification preferred.

• Three years of successful, full-time employment in a business office environment, preferably a lending institution, with a high level of public interaction.

• Microsoft Certificationsfor business applications; Word, Excel, Access and PowerPoint

The above qualifications express the minimum standards of education and/or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge, Skills, Abilities, and Competencies:

• Working knowledge of standard office procedures and standard office equipment.

• Some knowledge of mortgage lending or real estate.

• Thorough knowledge of business English.
• Aptitude for working with numbers.

• Maintains credibility through sincerity, honesty, and discretion.

• Maintains a high level of confidentiality.

• Strong interpersonal skills; excellent customer service skills

• Excellent verbal and written communication skills.

• Excellent telephone skills.

• Builds and maintains positive relationships with internal and external constituents.

• Ability to exercise good judgment, courtesy, and tact in dealing with the public, and in giving and obtaining information.

• Ability to exercise good judgment in evaluating situations and making decisions.

• Strong organizational skills.

• Strong time management skills; uses time effectively; consistently meets deadlines.

• Documents regularly, thoroughly, accurately, and completely.

• Computer literate; proficient in Microsoft Word, Excel, Outlook, and the internet; able to effectively adapt to and use other computer systems as needed for daily activities.

Special Demands:

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Current, valid driver’s license from domicile state and the ability to drive.

• Occasional travel, including overnight travel.

• While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle or feel; and talk and hear.

• The employee is occasionally required to walk; reach with hands and arms, and stoop, kneel, or crouch.

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.