Customer-Facing Integration Specialist

YSI Inc.; Morrisville (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Xylem seeks an Integration Analyst within its Professional Services team to coordinate between customers and internal delivery teams, ensuring timely delivery of integration solutions. You’ll manage customer implementations, backlog management, issue resolution, and stakeholder communication in a fast-paced Agile environment.

Responsibilities include acting as the customer-facing contact for integrations, coordinating with product, development, and support teams, managing 30+ integrations,

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Project Management, or related field.
• 2–3 years of professional experience in customer-facing service delivery, project coordination, implementation support, business analysis, technical operations, or related role.
• Demonstrated ability to communicate clearly and professionally with internal teams and external customers.
• Proven technical project management skills translating technical concepts for non-technical audiences.
• Strong organizational skills with attention to detail and multitasking.

Responsibilities

• Serve as the customer-facing point of contact for assigned integrations, managing implementation activities and ensuring a positive customer experience.
• Coordinate with internal product, development, services, and support teams to deliver integration solutions and resolve customer issues in a timely manner.
• Manage a portfolio of 30+ integrations, providing proactive communication and backlog follow-up.
• Create, maintain, and prioritize Jira tickets, user stories, defects, and tasks for backlog visibility.
• Support backlog grooming, sprint planning, and prioritization while tracking progress and risks.
• Provide clear status updates and facilitate communication between technical teams and non-technical stakeholders.

Skills

Customer-facing role

Project coordination

Communication

Agile

Jira

Education

Bachelor's degree or equivalent

Tools

Jira

Job description

Xylem seeks an Integration Analyst within its Professional Services team to coordinate between customers and internal delivery teams, ensuring timely delivery of integration solutions. You’ll manage customer implementations, backlog management, issue resolution, and stakeholder communication in a fast-paced Agile environment.

Responsibilities include acting as the customer-facing contact for integrations, coordinating with product, development, and support teams, managing 30+ integrations,