Integration Analyst

Ebro Electronic GmbH; Morrisville (NC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Volunteer program

Employee Resource Groups (ERGs)

Job summary

Xylem is a Fortune 500 water technology company seeking an Integration Analyst in its Professional Services team. You will coordinate between customers and internal delivery teams to ensure timely delivery of integration solutions and translate complex concepts for non-technical audiences.

This role focuses on customer implementations, backlog management, issue resolution, and stakeholder communication in a fast-paced Agile setting, with opportunities to grow within a software and services

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Project Management, or related field.

Responsibilities

• Serve as the customer-facing point of contact for assigned integrations, managing implementation activities.
• Coordinate with internal product, development, services, and support teams to deliver integration solutions.
• Manage a portfolio of 30+ integrations, providing proactive communication and backlog visibility.
• Create, maintain, and prioritize Jira tickets, user stories, defects, and tasks.
• Support backlog grooming, sprint planning, and identify risks or blockers.
• Provide clear status updates and facilitate communication between technical teams and stakeholders.

Tools

Jira

Job description

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

The Role

As an Integration Analyst within Xylem's Professional Services team, you will serve as the primary coordination point between customers and internal delivery teams to ensure the successful, timely delivery of integration solutions. You'll play a critical role in customer implementations, backlog management, issue resolution, and stakeholder communication while translating technical concepts into clear, actionable information for non-technical audiences. This role is ideal for a highly organized, customer-focused professional who thrives in a collaborative, fast-paced Agile environment and is eager to grow within a software and services organization.

Core Responsibilities

• Serve as the customer-facing point of contact for assigned integrations, managing implementation activities and ensuring a positive customer experience.
• Coordinate with internal product, development, services, and support teams to deliver integration solutions and resolve customer issues in a timely manner.
• Manage a portfolio of 30+ integrations simultaneously, providing proactive communication, expectation management, and follow-up on open items.
• Create, maintain, and prioritize Jira tickets, user stories, defects, and implementation tasks to ensure accurate backlog visibility and workflow management.
• Support backlog grooming, sprint planning, and prioritization activities while tracking progress and identifying potential risks or delivery blockers.
• Provide clear, professional status updates and facilitate communication between technical teams and non-technical stakeholders.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Project Management, or a related field, or an equivalent combination of education and relevant professional experience.
• Minimum of 2-3 years of professional experience in customer-facing service delivery, project coordination, implementation support, business analysis, technical operations, or a related role.
• Demonstrated ability to communicate clearly and professionally with both internal teams and external customers.
• Proven technical project management skills with the ability to translate technical concepts, issues, and requirements into simple, understandable language for non-technical audiences.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities, follow through on open items, and maintain accurate records.
• Collaborative working style with the ability to coordinate effectively across product, development, support, services, and customer stakeholders.

Preferred Qualifications

• Familiarity with Agile methodologies and experience using Jira for ticket tracking, backlog management, and workflow coordination.
• 2-3 years of process ownership, project ownership, or implementation management experience.
• Experience working in a customer-facing SaaS, software, technology, or professional services environment.

Travel Requirements

Minimal travel required; occasional travel may be required for team meetings, customer engagements, or business needs.

Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affitative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Inklusion und Zugehörigkeit bei Xylem Xylem ist ein Unternehmen, was Chancengleichheit fördert. Alle Entscheidungen werden ohne Rücksicht auf Nationalität, Hautfarbe, Religion, ethnische Herkunft, Geschlecht, sexuelle Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung oder anderer gesetzlich geschützter Merkmale getroffen.