Global Inside Sales Coordinator – Water Solutions

Smith-Blair; Texarkana (AR); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k) with company contribution

Vacation pay

12 paid holidays

Job summary

Xylem is seeking an Inside Sales Coordinator to be the front line for customers and channel partners. You will own order entry, provide status updates, and guide product selection for water, gas, and industrial applications, collaborating with Outside Sales, Applications Engineering, Shipping, and Buyer/Planners to deliver accurate orders and on-time shipments.

We look for a high school diploma, strong math and analytical skills, and excellent communication.

Qualifications

• High School Diploma.
• Associate or Bachelor’s Degree preferred.
• Oracle based system experience preferred.

Responsibilities

• Enter and maintain orders in Oracle with accuracy; validate pricing, lead times, and ship-to data.
• Provide proactive stock and order status updates to customers and outside sales.
• Coordinate changes/expedites and respond to inquiries via phone, email, and portal.
• Process debits/credits, RMAs, and warranty requests timely and policy-compliant.
• Document customer interactions and complaints in CRM systems.
• Follow SOPs and training materials; support quote specialists as needed.
• Engage in ongoing training to grow product/process knowledge and accuracy.
• Perform other job-related duties as assigned by management.

Skills

Calm under pressure

First-call resolution

Collaborative team player

Strong math and analytical skills

Reading specs/submittals

Excellent oral and written comms

Typing speed 45 WPM

Education

Associate or Bachelor’s Degree (preferred)

High School Diploma

Tools

Oracle

Microsoft 365

Job description

Xylem is seeking an Inside Sales Coordinator to be the front line for customers and channel partners. You will own order entry, provide status updates, and guide product selection for water, gas, and industrial applications, collaborating with Outside Sales, Applications Engineering, Shipping, and Buyer/Planners to deliver accurate orders and on-time shipments.

We look for a high school diploma, strong math and analytical skills, and excellent communication.