Customer-Facing Field Technician – Network & Service

Breezeline; Berwick (Columbia County); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Paid Time Off

401(k) plan

Tuition Reimbursement

Headspace Membership

Job summary

Breezeline is seeking a Customer and Network Facing Technician to install, service, and maintain cable TV, internet, and voice offerings for residential and business customers. You will work under general supervision on field projects across HFC and FTTH networks in Berwick, PA.

Join a culture that values customer focus, safety, and continuous learning, with access to benefits and opportunities to grow within a dynamic, nationwide broadband provider.

Qualifications

• Demonstrated proficiency in Core Technician skillsets.
• Valid state driver's license and a good driving record.
• Certifications and licenses, as required by state and municipal laws.
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.

Responsibilities

• Install, maintain, disconnect, and troubleshoot TV, internet, and telephony for residential and business clients.
• Performs preventative maintenance and repair of the HFC and FTTH networks, including all associated equipment, in accordance with company engineering standards.
• Read and accurately interpret system/network design maps.
• Install and replace HFC physical plant network components such as coax, actives, passives, grounding systems, pedestals, riser guards, conduit, etc., according to technical specifications.
• Identify and repair upstream and downstream ingress.
• Complete end‑of‑line network testing to meet technical specifications.
• Regularly test all HFC network components using test equipment including: signal level meters, volt‑ohm meters, leakage detector, Time Domain Reflectometer (TDR), and Optical Time Domain Reflectometer (OTDR).

Skills

Core Technician skills

Customer service experience

PC and Windows software

Valid state driver's license

Education

High school degree or GED

Post-high school education a plus

Job description

Breezeline is seeking a Customer and Network Facing Technician to install, service, and maintain cable TV, internet, and voice offerings for residential and business customers. You will work under general supervision on field projects across HFC and FTTH networks in Berwick, PA.

Join a culture that values customer focus, safety, and continuous learning, with access to benefits and opportunities to grow within a dynamic, nationwide broadband provider.