Customer-Facing End-to-End Implementation Engineer

Cascade AI; San Francisco (CA); On-site; USD 90,000 - 125,000; Full time

Job summary

AlleyCorp is seeking an engineer to own customer implementations end to end—scoping, integration, configuration, data setup, testing, and launch—and keep them running in production.

In this role you’ll work directly with each customer’s team to map their systems to Cascade, write and ship code and integrations, debug in production, and present real deployments to prospects on sales calls.

You’ll build reusable tooling and templates to speed future implementations and help close future deals.

Responsibilities

• Own customer implementations end to end — scoping, integration, configuration, data setup, testing, and launch — and stay accountable for them in production.
• Work directly with each customer's team to understand their systems, constraints, and goals, then translate that into a working Cascade deployment.
• Write and ship the code, integrations, and custom configuration required to make each implementation succeed.
• Debug and resolve issues in customer environments, and feed recurring problems back to product and engineering.
• Join late-stage sales calls to present real customer implementations to prospects — walking through what we built, the outcomes, and how it maps to their situation.
• Build reusable tooling, templates, and playbooks so each new implementation is faster than the last.

Job description

AlleyCorp is seeking an engineer to own customer implementations end to end—scoping, integration, configuration, data setup, testing, and launch—and keep them running in production.

In this role you’ll work directly with each customer’s team to map their systems to Cascade, write and ship code and integrations, debug in production, and present real deployments to prospects on sales calls.

You’ll build reusable tooling and templates to speed future implementations and help close future deals.