Customer-Facing Deployment Engineer

Factory; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Factory is seeking a hands-on engineer to solve customer problems by delivering scalable software solutions. You’ll own scoped technical projects from discovery through implementation, validation, and handoff, working directly with customer teams and their environments.

This role emphasizes reading unfamiliar code, debugging, and ensuring successful deployments, with strong communication to both engineers and non-technical stakeholders.

Qualifications

• A technical engineering background, typically in software, infrastructure, platform, mobile, or security engineering.
• Hands-on ability to read unfamiliar code, make changes, debug failures, and validate the result.
• Strong understanding of software development, systems design, testing, and production operations.
• Experience taking an ambiguous technical problem through to a delivered outcome.
• Clear communication with engineers and non-technical stakeholders, including explaining trade-offs and setting realistic expectations.
• A deep passion for working with customers and delivering exceptional outcomes.
• Additional experience in tech lead or product management roles is a plus.

Responsibilities

• Work with customer engineers and leaders to identify a concrete problem, define scope, and agree on success criteria.
• Build and deliver solutions in customer codebases and environments, using Factory to accelerate the work.
• Design integrations with customers’ development tools, infrastructure, and agent harnesses.
• Diagnose failures across unfamiliar codebases, build systems, and production environments.
• Validate changes through tests, evaluations, and rollout plans appropriate to the project.
• Own delivery milestones, communicate risks, and leave customers with working software and a clear operational handoff.
• Turn successful implementations into reusable tools, reference integrations, and guides.
• Bring reproducible issues and field-tested recommendations back to Factory’s Product and Engineering teams.

Skills

Hands-on engineering

Code reading & debugging

Systems design & testing

Customer communication

Ambiguity to delivery

Technical leadership

Job description

Factory is seeking a hands-on engineer to solve customer problems by delivering scalable software solutions. You’ll own scoped technical projects from discovery through implementation, validation, and handoff, working directly with customer teams and their environments.

This role emphasizes reading unfamiliar code, debugging, and ensuring successful deployments, with strong communication to both engineers and non-technical stakeholders.