Customer-Facing Deployment Engineer

Factory; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Factory is seeking Members of Deployed Staff to tackle engineering problems for our customers. You’ll own scoped technical projects from discovery through implementation, validation, and handoff, with direct customer responsibility.

This hands-on role requires reading unfamiliar code, designing integrations, and ensuring successful deployments. A technical engineering background and strong communication are essential for success.

Qualifications

• A technical engineering background, typically in software, infrastructure, platform, mobile, or security engineering.
• Hands‑on ability to read unfamiliar code, make changes, debug failures, and validate the result.
• Strong understanding of software development, systems design, testing, and production operations.
• Experience taking an ambiguous technical problem through to a delivered outcome.
• Clear communication with engineers and non‑technical stakeholders, including explaining trade‑offs and setting realistic expectations.
• A deep passion for working with customers and delivering exceptional outcomes.
• Additional experience in tech lead or product management roles is a plus.

Responsibilities

• Work with customer engineers and leaders to identify a concrete problem, define scope, and agree on success criteria.
• Build and deliver solutions in customer codebases and environments, using Factory to accelerate the work.
• Design integrations with customers’ development tools, infrastructure, and agent harnesses.
• Diagnose failures across unfamiliar codebases, build systems, and production environments.
• Validate changes through tests, evaluations, and rollout plans appropriate to the project.
• Own delivery milestones, communicate risks, and leave customers with working software and a clear operational handoff.
• Turn successful implementations into reusable tools, reference integrations, and guides.
• Bring reproducible issues and field‑tested recommendations back to Factory’s Product and Engineering teams.

Skills

Technical engineering background

Read unfamiliar code

Clear communication with engineers

Customer-facing engineering

Job description

Factory is seeking Members of Deployed Staff to tackle engineering problems for our customers. You’ll own scoped technical projects from discovery through implementation, validation, and handoff, with direct customer responsibility.

This hands-on role requires reading unfamiliar code, designing integrations, and ensuring successful deployments. A technical engineering background and strong communication are essential for success.