Customer-Facing Controls Engineer, Technical Support

Dematic; United States; Remote; MXN 346,740 - 520,110; Full time

Job summary

A technology company is seeking a Controls Engineer for their Technical Support group in Ciudad de México. The ideal candidate will have a Bachelor's degree and 3 to 5 years of experience in customer service support, specifically in the material handling industry. Responsibilities include troubleshooting PLC systems, providing customer support, and participating in system improvement initiatives. The position requires strong communication skills, a customer service mindset, and the ability to travel 10-20% of the time.

Qualifications

• Experienced in providing Customer Service Support for 3 to 5 years.
• Proven experience with PLC controls platforms.
• Strong troubleshooting skills in controls hardware.

Responsibilities

• Support complex systems integrating hardware and software.
• Provide troubleshooting support to customers.
• Recommend productivity improvement ideas.
• Travel to customer locations as needed.

Skills

Customer Service mentality

Verbal communication skills

Ability to work independently

Electrical troubleshooting

Education

Bachelor's Degree

Tools

Allen Bradley Logix PLC

Siemens PLC

Modicon PLC

Job description

A technology company is seeking a Controls Engineer for their Technical Support group in Ciudad de México. The ideal candidate will have a Bachelor's degree and 3 to 5 years of experience in customer service support, specifically in the material handling industry. Responsibilities include troubleshooting PLC systems, providing customer support, and participating in system improvement initiatives. The position requires strong communication skills, a customer service mindset, and the ability to travel 10-20% of the time.