Controls Engineer Technical Support

Dematic; United States; Remote; MXN 346,740 - 520,110; Full time

Job summary

A technology company is seeking a Controls Engineer for their Technical Support group in Ciudad de México. The ideal candidate will have a Bachelor's degree and 3 to 5 years of experience in customer service support, specifically in the material handling industry. Responsibilities include troubleshooting PLC systems, providing customer support, and participating in system improvement initiatives. The position requires strong communication skills, a customer service mindset, and the ability to travel 10-20% of the time.

Qualifications

• Experienced in providing Customer Service Support for 3 to 5 years.
• Proven experience with PLC controls platforms.
• Strong troubleshooting skills in controls hardware.

Responsibilities

• Support complex systems integrating hardware and software.
• Provide troubleshooting support to customers.
• Recommend productivity improvement ideas.
• Travel to customer locations as needed.

Skills

Customer Service mentality

Verbal communication skills

Ability to work independently

Electrical troubleshooting

Education

Bachelor's Degree

Tools

Allen Bradley Logix PLC

Siemens PLC

Modicon PLC

Job description

Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

This is What You Will do in This Role:

• Participate in the support of complex systems that integrate hardware and software.
• Provide support in complex material specification, schematic troubleshooting and appropriate follow-up.
• Participate in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
• Provide troubleshooting expertise to Dematic's customers.
• Travel between 10-20% to different customer locations which may include weekends and overtime.

Tasks and Qualifications:

• Bachelor's Degree
• 3 to 5 years of experience in a related field providing Customer Service Support.
• Experience with Allen Bradley Logix PLC controls platforms.
• Experience with controls hardware troubleshooting.
• Siemens and Modicon PLC experience a plus.
• Electrical troubleshooting experience.
• Strong Customer Service mentality.
• Strong verbal communication skills over the phone.
• Ability to work independently.
• Ability to work in shifts.