Customer-Facing AI Solutions Engineer

IFS; United States; Hybrid; USD 145,000 - 180,000; Full time

Benefits offered by this job

Salary range plus bonus

Flexible PTO

Health benefits (medical/dental/vision

Flexible spending accounts

Life insurance and disability benefits

Tuition assistance

Community involvement and volunteering

Job summary

IFS Copperleaf is seeking a Forward Deployed Engineer to work across Sales, Product, R&D, and Implementation teams. You will stand up our product on customer data, prototype rapid solutions, and shape the roadmap with production-ready outcomes.

You will own discovery through production adoption, delivering fast value in production environments while architecting for security, reliability, and maintainability. Travel to customer sites is expected.

Qualifications

• Customer-facing and commercial ability. You can run a technical discovery session, hold a value conversation with both technical and business stakeholders, and connect what you build to the customer's outcome and the deal's value case.
• Abstraction and reuse. You can generalize what you built for one customer into a reusable accelerator the team applies on the next engagement.
• AI and agentic engineering. LLM application development, RAG, prompt and context engineering, and agent orchestration, including the judgment for when to use single versus multi-agent patterns and how to handle memory and state.
• Familiar with enterprise integrations in a regulated utility market. You’re familiar with key customer systems such as ESRI ArcGIS/Smallworld, IBM Maximo/EAM, SAP/Oracle ERP/PPM, and PowerBI/reporting systems. You have a technical and functional understanding of REST and streaming APIs, authentication patterns, and integrating with enterprise systems of record.
• Domain in asset-intensive industries (utilities, energy, transportation) or capital and asset investment planning. We hire for engineering strength and teach the domain, so this is a strong plus, not a gate.
• Travel. Willingness to travel to customer sites as needed, up to ~50%.

Responsibilities

• Own discovery, technical scoping, architecture, implementation, evaluation, productionization, adoption, and handoff for strategic customer solutions. Deploy and prove value.
• Prototype aggressively; productionize deliberately.
• For sales and product management validation, build the smallest safe prototype that tests the hypothesis inside the deal’s timeline.
• For production use, engineer for security, reliability, observability, maintainability, and integration with the customer’s architecture.
• Build, deploy, and evaluate with customer data; measure adoption, workflow impact, reliability, and time-to-value; iterate with technical and business stakeholders.
• Partner closely with Product and R&D to turn validated customer patterns and production evidence into supported roadmap investments, reusable components, and platform improvements.

Job description

IFS Copperleaf is seeking a Forward Deployed Engineer to work across Sales, Product, R&D, and Implementation teams. You will stand up our product on customer data, prototype rapid solutions, and shape the roadmap with production-ready outcomes.

You will own discovery through production adoption, delivering fast value in production environments while architecting for security, reliability, and maintainability. Travel to customer sites is expected.