Customer-Facing AI Solutions Engineer

Guild.ai; San Francisco (CA); Hybrid; USD 140,000 - 220,000; Full time

Job summary

Guild is seeking a Forward Deployed Engineer (FDE) to be the technical bridge between our AI agent platform and customers. This role blends sales engineering with hands-on implementation, delivering production-ready agentic solutions in collaboration with sales and product teams.

You will own end-to-end engagements, from discovery to deployment, involving architecture, integrations, and customer-specific tooling, in a hybrid San Francisco Bay Area setting.

Qualifications

• 3+ years of technical pre-sales experience partnering with sales teams to position complex technical products and drive customer deals to closure.
• 3+ years of experience in software engineering, with a focus on full-stack development (Python, TypeScript).
• Deep comfort working with third-party APIs, authentication protocols, and enterprise systems.
• Ability to navigate ambiguous requirements and translate complex business needs into clean, maintainable technical solutions.
• Excellent communicator, able to explain complex infrastructure to non-technical stakeholders while maintaining technical credibility.

Responsibilities

• Lead the technical side of customer engagements end-to-end.
• Discovery: map business processes to agent-based solutions.
• Design integration architectures connecting platform to customer tools (Slack, GitHub, Salesforce, internal APIs).
• Deploy custom workflows and agent behaviors using modern LLM frameworks (OpenAI, Anthropic).
• Build supporting services, scripts, and interfaces for seamless customer solutions.
• Work across the stack (Python, TypeScript, React) and cloud environments (GCP, AWS, Kubernetes).
• Provide architectural reviews and proof-of-concept builds for sales.
• Collaborate with product engineering to feed field learnings into the roadmap.
• Travel to customer sites up to 25-30% as needed.

Skills

Sales engineering

Full-stack development

Python

TypeScript

APIs

Cloud platforms

Tools

Kubernetes

LLM APIs

Agentic frameworks

Job description

Guild is seeking a Forward Deployed Engineer (FDE) to be the technical bridge between our AI agent platform and customers. This role blends sales engineering with hands-on implementation, delivering production-ready agentic solutions in collaboration with sales and product teams.

You will own end-to-end engagements, from discovery to deployment, involving architecture, integrations, and customer-specific tooling, in a hybrid San Francisco Bay Area setting.